For normal items: We generally process to ship these orders within 1-3 business days. Orders placed during weekends or on holidays will process in the next consecutive business day. If the item you ordered is out of stock, we will notify you of the best available option through email.
For handmade items: In order to ensure the quality of each handmade product and the freshness of the materials, we reserve up to 2 weeks for every artisan. Please expect up to two weeks of production and processing time before shipping. If the time frame is likely to take more than two weeks, we will notify you through email.
2) Courier Shipping Time:
Delivery Time (Business Days)
12-15 Business Days
8-12 Business Days
3-7 Business Days
Once your order is processed and shipped, you will receive the tracking code and instructions to track your orders.
*Please note: due to the global COVID-19 pandemic, high shipping demand, shortage of workforces, and stringent customs policy and procedures, the actual parcel arrival time is deemed to vary(sometimes shorter than estimates). The majority part of the logistic chain is out of our control. We recommend tracking your shipments and contacting your local couriers for updates with the tracking code we provided. Alternatively, if you are worried and unsure, you are welcome to contact us to enquire about the shipment status on your behalf.
1) Please check if the product is damaged after receiving the package 2) In the case that the product packaging is not damaged, we can provide a fast return and refund service. For specific related matters, please contact email@example.com
How long will I receive the products？
The current average shipping timeframes are:
Standard Shipping (12-15 business days)
Fast Shipping (8-12 business days)
Express Shipping (3-7 business days)
Once your order is processed and shipped, you will receive the tracking code and instructions to track your orders by emails. We will keep on track with the delivery and updates you timely.
How can I track my order?
We offer tracking information for every order. You can track your orders according to the tracking numbers we provided in your local postal service providers.
Can I cancel the order?
Generally, No cancellation is allowed for the change of mind. However, you may contact our customer support team through firstname.lastname@example.org to check the possibility.
Do I have to pay import taxes/duties on an international order?
We try our best to ensure that you don't have to pay additional import or customs taxes/duties. However, sometimes it is out of our control for local tax laws.
If you are charged additional taxes/duties at the border, you are responsible for the initial payments imposed by your local tax department. However, do email us the situation afterward. And we will see if we can find ways to remedy you in your next purchase or offering you dedicated discount codes.
If you have any other questions, please don't hesitate to contact us anytime at email@example.com.